Shipping & Return Policy

In-Store Pick-Up

For your convenience, we offer the option for you to place your order online and pick-up your order in-store.  Simply place your order online and select the "In-Store Pick-Up" (free) shipping option at time of checkout.  We'll prepare your items and notify you when they are ready for pick-up.  Then simply stop by during normal business hours and pick-up your order.  There is no additional charge for this service.

*All Furniture is for In-Store-Pick-Up Only.

Shipping

Currently we only offer shipping services to locations within Canada. We try to ship our orders within two -  three business days of being received. Orders are shipped via Canada Post with a flat rate fee of $25.00.

Returns

Our policy covers 14 days from date of purchase. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Refunds will only be considered for orders that arrive at your location which are damaged or leaking. Select your colours carefully as we will only offer refunds for damaged goods.

If you receive damaged good(s), please contact us at raedianceflorist@gmail.com to begin your refund/replacement process. In order to complete your return, we require a receipt or proof of purchase, and photos of the damaged product and packaging.

Please do not send your purchase back to the manufacturer.